Summary:

Working at Moraine Park Technical College is much more than a job. It’s an opportunity to help influence the future of higher education. At MPTC, we are in a unique position to impact our district communities, and we work diligently to hire candidates with aligned values and extensive skillsets to help move the mission of Moraine Park forward.

Position Summary:

Moraine Park Technical College is seeking a full-time End User Support Technician on our Fond du Lac Campus.  This position works to support the College’s end users with their interaction with technology. This technology includes, but is not limited to, College-owned desktop PCs, laptops, thin clients, zero clients, printers, MFPs, scanners, classroom technology, software including common desktop applications as well as online software and related peripherals to support the organization.

The successful candidate will have an Associate degree in Information Technology, Computer Science, or a related field and two year of related experience, including help desk experience.  

Join us at Moraine Park Technical College, where we strive to make a positive difference in the lives of our students!

We will accept applications until the position is filled; however, applicants who apply by March 20, 2025 will be considered in our first review of applicants.

Responsibilities:

• Provide technical support for the College’s end users to allow them to interact effectively with the technology needed to perform their work.
• Respond to customer requests effectively and communicates with them to address issues.
• Image and deploy computers to employees and Academic computer labs and classrooms.
• Install and configure software.
• Work with, recommend, and evaluate tools to create efficiencies in supporting end-user issues and requests.
• Identify training gaps affecting end-user’s productivity and pursue solutions by conducting training, organizing training events, creating requests for training to be developed, and recommending third-party training to their manager. Provide orientation and training for computer hardware and software.
• Identify incident trends and report to the appropriate team for problem resolution.
• Participate in a variety of maintenance projects throughout the year. Such projects are typically time-sensitive and scheduled around Academic needs.
• Identify gaps in documentation and pursue corrective documentation through all available means. This involves end-user, classroom, and conference room documentation.
• Maintain the physical environment of the computer work/setup room. Maintain an accurate and current inventory of all hardware and software.
• Perform other duties as assigned.

Experience & Qualifications:

• Ability to troubleshoot and provide end users support to a wide variety of device and operating system types. Physical and virtual devices running Windows and Mac OSX. Ability to troubleshoot and provide support in a virtual desktop environment.
• Ability to troubleshoot, configure and support end-user applications, such as Microsoft Office, Adobe Creative Cloud, Microsoft Online environment, and other applications.
• Ability to install, troubleshoot, and support end-user and College endpoint hardware, such as Dell computers, Apple computers, College printers and MFPs, telephones (PBX and cellular), and Classroom technology, including cameras, projectors, and other peripheral equipment.
• Ability to travel to offsite training and seminars in order to maintain the necessary technical skills.
• Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management to provide a complete and timely explanation of issues and decisions to ensure customer satisfaction.
• Ability to take initiative, work independently with little supervision and make sound decisions with minimal direction.
• Demonstrated project management experience and the ability to work independently and problem-solve using sound judgment.
• High degree of organizational skills and the ability to quickly interpret and synthesize data and information from multiple sources to develop insights and recommendations.
• Ability to establish and maintain effective working relationships with internal and external customers. Ability to collaborate and work effectively as part of a team.
• Demonstrated ability to work effectively with diverse populations by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

Desired Qualifications:
• Bachelor’s degree in Information Technology, or a related field.
• Any combination of necessary experience and qualifications which provides desired knowledge, skills, and abilities.

Other Position Requirements:
• Ability to travel to College and external partner locations.
• Ability to lift up to 55 pounds

Hiring Range: $25.45-$29.94

Starting: Immediately

Workplace Flexibility: Limited work from home upon approval, 

Hours/Schedule/Travel: Academic: Monday – Friday, 8:00 a.m. – 4:30 p.m. (37.5 hours), Summer: Monday - Thursday, 7:30 a.m. - 4:30 p.m. (34 hours)

Benefits information: Please click here for a summary of our benefits.