Moraine Park Technical College

  • Temporary Assistant 3 - Information Technology (West Bend campus)

    Job Locations US-WI-West Bend
    Post Start Date 3 weeks ago(4/3/2018 3:57 PM)
    Req No.
    2018-1414
    Internal or Internal/External
    Internal/External
    Category
    Information Technology
    Type
    Temporary
    Weeks Per Year
    varies
    Summary of Work Schedule - Academic
    n/a
    Total Hours/Week - Academic
    n/a
    Summary of Work Schedule - Summer
    8:30am - 4:30pm
    Total Hours/Week - Summer
    15 - 37.5 hours per week
    Hiring Range
    N/A
  • Overview

    This position will provide technical assistance to the I.T. Department’s User Services staff during the summer computer lab upgrades on college owned hardware and software. 

    Responsibilities

    1. Assist Moraine Park’s computer technical support staff with hardware and software upgrades.
    2. Be willing to unbox and install equipment; accurately update hardware and software inventory databases; follow the asset disposal process for equipment being removed from service; apply images to computers and follow documentation to install and/or configure software installed on lab computers.  
    3. Perform field visits to MorainePark users with problems that cannot be resolved via the phone through the Central Help Desk.
    4. Use the Internet to research problems and their solutions.

    Qualifications

    1. Ability to troubleshoot computer hardware and software problems.
    2. Ability to plan, organize, and prioritize multiple projects effectively and work independently.
    3. Must take direction from others and work well in a team environment.
    4. Must act in a professional manner.
    5. Must have good verbal and written communication skills.
    6. Ability to lift 55 lbs.
    7. Must have taken or currently be enrolled in the Computer Hardware/Software Support courses (154-117 & 154-116). 

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