Moraine Park Technical College

Multicultural Student Support Specialist (Bilingual)

US-WI-West Bend
3 weeks ago
Req No.
Internal or Internal/External
Student Services - Diversity Relations
Weeks Per Year
Summary of Work Schedule - Academic
Monday through Friday 8:00 a.m. - 4:30 p.m.
Total Hours/Week - Academic
Summary of Work Schedule - Summer
Monday-Thursday 7:30 a.m. - 4:30 p.m.
Total Hours/Week - Summer
Wage Grade/Pay Rate
Hiring Range
2017-18 Support: S5 - $21.66 - $25.49


Applications are being accepted for a full-time Multicultural Student Support Specialist (Bilingual) at Moraine Park Technical College, West Bend campus. Under the supervision of the Diversity Relations Manager, the Multicultural Support Specialist's primary function is to provide supportive services for outreach, recruitment, enrollment and retention of targeted multicultural student populations. Students to be served include: course-taking and program enrolled students, students in adult basic education, English Language Learners (ELL), and other prospective students. This position provides direct case management support and connects students to needed resources on all three campuses with the primary purpose of developing effective strategies for engagement and academic success.


Beginning: Immediately


1. Plan and carry out multicultural student outreach, recruitment and retention for adult, secondary school markets and community and faith-based organizations in collaboration with Recruitment Specialists and with admissions/advising staff. Communication efforts will include in-person visits, phone calls, emails, letters and other methods as appropriate
2. Build and maintain meaningful relationships with community support services including but not limited to: Fond du Lac Ebony Vision, ADVOCAP, Catholic Charities, Salvation Army, Latinos Unidos, Fond du Lac Boys and Girls Club and Casa Guadalupe Education Center to help promote student success and retention. Participate in community diversity- related activities and events associated with goals and objectives of the College.
3. Support and promote peer to peer connections through academic and engagement activities for the purpose of enhancing student retention and completion rates.
4. Collaborate with Moraine Park faculty and staff to ensure students culturally transition to the MPTC campus community through diversity related programming and educational plan reviews.
5. Coordinate one-on-one and group case management meetings to address academic progress, financial literacy, and early interventions.
6. Coordinate and implement staff professional development activities regarding multilingual student recruitment and retention. Serve as an advocate and liaison between staff, service providers, and community-based organizations to promote campus awareness of multilingual student experiences, needs and concerns and ensure communication and understanding.
7. Plan, implement, monitor, and revise annual program budget. Fulfill requirements of the Student Support grant. Record and maintain all project requisitions and expenditures.
8. Maintain student records; develop and maintain activity reports for retention, grant reporting, tracking and accountability purposes to evaluate the effectiveness of support provided to multicultural students.
9. Provide assistance to prospective multicultural students to facilitate successful entry and enrollment in MPTC programs, courses and services. Represent Moraine Park’s comprehensive education opportunities at recruitment events.
10. Perform other duties as assigned.


1. Bachelor’s degree in marketing, communications, business, education, human services, psychology, sociology or a related field.
2. Two years of recent, related occupational experience which includes working with multicultural students/communities or in Student Services in higher education preferred. Experience in the two year postsecondary educational setting preferred.
3. Bilingual Spanish/English required.
4. Native level fluency (written, oral, and auditory) in Spanish Language required.
5. Demonstrated experience in working with a diverse adult student population is required.
6. Any combination equivalent training and experience which provides desired knowledge, skills, and abilities.

7. Considerable knowledge of bilingual-related issues, services, and the transition processes required to promote student success in a higher education setting.
8. Ability to work collaboratively with internal staff and external agencies to facilitate successful transition and academic success of multicultural students.
9. Ability to plan, organize and prioritize responsibilities effectively.
10. Familiarity with educational settings, general public relations and the mission of the technical colleges.
11. Familiarity with student development theory and needs of two year college students.
12. Demonstrated ability to interact effectively with diverse populations.
13. Ability to develop and maintain effective working relationships with internal and external customers. Portrays a positive demeanor with customers at all times.
14. Thorough knowledge of common database operations and educational software applications. Experience with Banner or other student administration systems, MS Office, Outlook, and the internet. Ability to compile and prepare detailed reports.
15. Strong problem-solving skills. Must demonstrate the ability to capture essential issues, suggest solutions and provide research and follow-through.
16. Ability to maintain confidentiality and apply confidentiality rules, guidelines and laws. Knowledge of the Family Education Rights and Privacy Act (FERPA) preferred.
17. Must possess a valid Wisconsin driver’s license. Travel and irregular hours to include evenings and weekends are required.


Benefits Summary

WI Retirement

Group Life Insurance

Group Health Insurance

Group Dental Insurance

Group Vision Insurance

Long Term Disability

Paid Vacation

Paid Holidays

Accumulative Sick Leave

Flexible Spending

403(b)/457 Deferred Comp-Voluntary Retirement Savings Program Options

Wellness Program

Professional Development

Tuition Reimbursement

Employee Assistance Program


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