Moraine Park Technical College

Temporary Assistant 3 - Technology Service Desk

US-WI-Fond du Lac
3 months ago
Req No.
Internal or Internal/External
Information Technology
Weeks Per Year
Summary of Work Schedule - Academic
8am - 10am and 1pm - 3pm
Total Hours/Week - Academic
Summary of Work Schedule - Summer
8am - 10am and 1pm - 3pm
Total Hours/Week - Summer
8am - 10am and 1pm - 3pm
Hiring Range


This position will provide technical assistance at the walk-up Technology Services Desk on the Fond du Lac Campus during peak demand times. 


  1. Troubleshoot and resolve level 1 & 2 technical issues associated with the enterprise technology used at MPTC. Support College-owned hardware & software.

    2. Consult with all areas of IT (User Services, Application Development and Network Services) in order to provide support to end users.


  1. Create help desk tickets in Track-It and route tickets appropriately.


  1. Create end user documentation and provide basic technology training to customers that walk-up for assistance.


  1. Be willing to unbox and install equipment; accurately update hardware and software inventory databases; follow the asset disposal process for equipment being removed from service; apply images to computers and follow documentation to install and/or configure software installed on computers.


  1. Use the Internet to research problems and their solutions.


  1. Must be customer focused and have good customer service skills in-person and via the phone. Good verbal and written communication skills are required. 


  1. Must be willing to learn and to take direction from others. Needs to work well in a team environment.


  1. Ability to troubleshoot computer hardware and software problems.


  1. Ability to plan, organize, and prioritize multiple projects effectively and work independently.


  1. Must act in a professional manner.


  1. Ability to maintain confidentiality as it relates to end user passwords, system passwords and system configuration.


  1. Ability to lift 55 lbs.


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